FAQs & Support

Are there signup fees? Termination fees? Any hidden fees we should know about?

Absolutely not. We think one-time extra fees aren't the right way to do business. We don't charge signup fees, termination fees, or any additional fees. The price you pay is simply the fixed monthly fee based on the plan you've chosen.

Can we pay for Verify a year in advance? Do you accept POS or payment by check?

We only accept credit cards (Visa, Mastercard, American Express, and Discover). Currently, we do not offer the ability to pay for a year in advance. Invoices are automatically emailed to the account owner every time you are charged.

If we upgrade will we be billed twice this month? If we downgrade will we be prorated?

When you upgrade you are instantly upgraded to the higher plan but you don't have to pay the higher price until next month's bill. When you downgrade you are instantly downgraded, but you don't begin paying the lower rate until next month's bill.

What is the refund policy?

Verify offers a free 30-day trial on new paying accounts (Plus and Premium). Your first charge will come 30 days after you originally sign up. If you cancel before this first charge, you won't be billed at all.

If you cancel after you are billed on day 30, no refund will be issued and you will be charged for the rest of that month. You won't be charged again after that.

Accounts that begin as an upgrade from a free account do not qualify for the free 30-day trial.

You are responsible for whatever charges have been incurred.

How does the 30-day free trial account work?

There are two ways to try Verify for free:

1. Choose a paying plan and you can try Verify for free for 30 days. You can cancel any paying account within 30 days of signing up and you won't get charged at all. After 30 days, you'll be charged for that month and start being billed monthly.

Note: You need to stay on the plan you initially selected to try Verify for free. Once you change your plan, billing begins. Of course, you can still cancel at any time. You'll just have to pay for that month.

2. Sign up for our free plan. This plan is free forever.

What happens with the 30-day free trial if I upgrade from a free account to a paying account?

Upgrading from a free plan to a paying plan ends your free trial. Once you upgrade to a paying plan, you will be charged for your first month.

The 30-day free trial applies only to people who sign up for a brand new paying plan (this does not include upgraded plans). So if you upgrade from a free plan to a paying plan, the free 30-day trial no longer applies.

For example, if you sign up for the free plan and then you upgrade to a paying plan 12 days later, you will immediately be charged for your first month (the 30-day free trial no longer applies). You will continue to be charged every month after that until you cancel your account.