FAQs & Support
Read our frequently asked questions for fast answers.
Security & Backup
- Is our data backed up in case of an emergency?
- Is my Verify account secure, reliable, and confidential? Is our data safe? Where is the data hosted?
- Can we safely export our results data as an extra precaution? What format is the export in?
- Do you provide phone support?
Is our data backed up in case of an emergency?
Data is backed up nightly. We can perform full backup recovery in the event of a system-wide emergency. Our uptime is over 99%.
Is my Verify account secure, reliable, and confidential? Is our data safe? Where is the data hosted?
Your data is secure. We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art server cluster is hosted and professionally managed by Rackspace, a recognized leader in high-end hosting. You can read about their Zero-Downtime network and data center and what makes Rackspace the best place to host mission-critical websites. We also use Amazon's S3 storage technology to store and serve uploaded files.
Can we safely export our results data as an extra precaution? What format is the export in?
Yep! You can export your test summaries, demographics and raw data as a PDF or Excel (CSV) file.
Do you provide phone support?
We provide unlimited support via email for our paying customers, but we do not provide support over the phone. If you have a support issue you can email us at firstname.lastname@example.org or ask a question over our live chat. We are usually available online between 9:00am and 5:00pm PDT.